SHIPPING POLICY

Last updated: 31 August 2026

Thank you for shopping with Maybel London. We aim to process and deliver every order as smoothly and efficiently as possible.

ORDER PROCESSING

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

During collection launches, promotional periods or periods of high demand, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please ensure that your delivery address and contact details are correct before completing your purchase. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

ESTIMATED DELIVERY TIMES

Delivery times begin once your order has been dispatched:

• International destinations: 9–12 business days

These delivery times are estimates and are not guaranteed. Customs procedures, carrier delays, weather conditions, public holidays and other circumstances outside our control may affect delivery.

SHIPPING COSTS

Shipping costs are displayed at checkout before payment and are calculated according to your delivery destination and the selected shipping method.

Any available free-shipping offer or promotional shipping rate will be displayed automatically at checkout.

ORDER TRACKING

When your order has been dispatched, you will receive an email containing a tracking link.

Please allow up to 48 hours for tracking information to become active. If the tracking information has not updated for several business days, please contact us through our Contact Us page.

SPLIT SHIPMENTS

Some orders may be dispatched in separate packages depending on product availability or the location of our fulfilment partners.

If this happens, you may receive multiple tracking numbers. You will not be charged additional shipping fees for split shipments.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because the address provided was incorrect, incomplete or inaccessible, additional shipping charges may apply before the order can be sent again.

Maybel London cannot be held responsible for orders delivered to an address incorrectly entered by the customer.

DELAYED, LOST OR STOLEN PACKAGES

Once an order has been handed to the carrier, delivery may be affected by circumstances outside our direct control.

If your package is significantly delayed, please contact us so we can investigate with the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask members of your household or neighbours.

3. Contact the shipping carrier directly.

4. Contact Maybel London if the package remains missing.

Maybel London is not responsible for packages stolen after confirmed delivery. However, we will always do our best to assist with an investigation.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, customs charges or local taxes imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the order total and remain the customer’s responsibility. Maybel London has no control over these charges or potential customs delays.

Refusing to pay applicable customs charges may result in the package being returned. Any return costs or unpaid customs fees may be deducted from the eligible refund.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Do not return the item before receiving instructions from our customer care team.

RETURNS

Shipping and delivery conditions are separate from our return conditions. Please consult our Return and Refund Policy before returning an item.

CONTACT

For any question concerning your delivery, contact us through our Contact Us page and include your order number.

Maybel London
Customer Care